ORDER PROCESS

Rita Lane Vintage is based in the United States and all prices are in USD ($). We accept American Express, Apple Pay, Mastercard, and Visa. International conversion rates may apply.

Orders can take 1-7 business days to process before shipping. All shipping costs are calculated based on each garment’s destination and weight.

Once you place an order, you will receive an order confirmation to the e-mail address provided at checkout. Once your order has shipped, you will receive an e-mail with tracking information and a confirmation of shipment. All clients are responsible for providing the correct shipping and billing information as well as promotional or gift card codes at checkout.

DOMESTIC SHIPPING

Orders can take 1-7 business days to process before shipping.

Domestic packages are shipped via USPS Standard Mail and USPS Priority Mail unless notified otherwise.

Delivery times are provided as a guideline and do not take into account local disruptions.

INTERNATIONAL SHIPPING

Orders can take 1-7 business days to process before shipping.

International packages are shipped via DHL Express (1-7 business days) unless notified otherwise.

Delivery times are provided as a guideline and do not take into account local disruptions.

INTERNATIONAL DUTIES AND TAXES

International shipments may be subject to customs fees and import taxes upon delivery determined by the shipment’s destination country. Please note that the recipient of the shipment is responsible for any fees or duties if found by customs. If you do not claim your package, you are responsible for the original shipping charges and the cost of returning the package to our studio.

SIGNATURE CONFIRMATION

Signature confirmation upon delivery is required on most domestic Rita Lane Vintage purchases. If you would like your package to be released without a signature, please e-mail our team at hello@ritalanevintage.com with your order number and electronic signature. Any order over $200 cannot be released without a signature.

Rita Lane Vintage is not responsible for costs related to returned packages due to not claiming a package and/or providing an incorrect address. If a package is returned to our studio, please note that the client is responsible for the re-shipping fee as the original shipping label will be void. Original shipping and processing fees cannot be refunded.

Rita Lane Vintage is not responsible for lost, stolen, or damaged mail. We take great care in packaging every single one of your items so that it does not damage during shipping. Once your package has left our studio, it is in the care of your mail courier and all following action will need to be taken with your local post office.

CONTACT

Due to the large amount of direct messages we receive on Instagram, we ask that all customer care questions be e-mailed to hello@ritalanevintage.com.